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| Argomall Commended for its E-Commerce Chatbot |
Argomall is the only Filipino company on the list of Sumo.com, topping international brands like LEGO, Decen Muebles Infantiles, Hello Fresh, and Bot Burger.
Argomall, the fastest growing and the most convenient online store for consumer electronics was recognized because of its chatbot which was designed to streamline the sales process by letting users place an order without leaving the app. Through the chatbot, the live chat support experience was further improved to allow customers to inquire about the details of the purchase at any point during the transaction process.
According to Sumo, “Argomall’s bot has become an important sales and customer service tool for the company and generated a 23x increase in ROI in the first few months after its launch.”
For Argomall Chief Argonaut Karel Holub, the recognition is an indication of Argomall’s commitment to bring the convenient and authentic shopping experience to their customers.
“We are honored about this recognition from Sumo.com and very ecstatic over the convenience that this brings to our beloved customers,” Holub said.
With the rise of online shopping, chatbots have become a necessity for e-commerce platforms and shoppers. Chatbots serve as an automated method of replying to customers’ questions through conversations.
Argomall.com was borne out of a creative dream by Filipino-owned conglomerate Transnational Diversified Group in November 2015, to deliver quick, efficient, and simple solutions to the discerning Filipino tech shopper.